Agricultural Sales Support Coordinator

We are looking for an Agricultural Sales Support Coordinator to join our busy team in Forfar.

This is primarily an office-based administration and coordination role supporting our sales team. The role involves arranging machine transport, updating systems, handling customer queries, maintaining accurate records, and supporting the smooth movement of machinery through the business. The role is approximately 80% office-based administration and system coordination, with around 20% spent in the yard or meeting customers as required.

This is not a target-driven sales role. This opportunity would suit someone who understands the industry, enjoys working with customers, and is looking to develop a long-term career with one of Scotland's leading agricultural machinery businesses.

Hours: Monday – Friday, 8.00am - 4.30pm, in our Forfar office

Who are we?

The Scot JCB Group is made up of Scot JCB, Scot Agri and Stewart Plant Sales.

Established in June 2021 through the merger of Kelso & Lothian Harvesters and A M Phillip Agritech, Scot Agri is dedicated to serving the agricultural community with top-quality tractors, farm equipment, and comprehensive support through parts and service. Operating across 14 strategically located depots, we provide machinery sales, servicing, and parts for leading brands including JCB, Massey Ferguson, Horsch, Spearhead, Berthoud, and more.

This role involves:

Customer Support & Sales Administration

• Responding to customer enquiries and directing opportunities to the appropriate member of the sales team
• Building and maintaining strong relationships with customers and manufacturer sales representatives 

• Responding quickly and professionally to inbound customer enquiries from the Scot Agri website, digital campaigns, and marketing activity 
• Proactively making outbound calls to progress opportunities and follow up on open enquiries 
• Identifying opportunities for equipment demonstrations or dealer visits 

• Supporting the sales team by arranging appointments, preparing information, and ensuring enquiries are recorded accurately
• Maintaining consistent follow-up with customers to avoid missed opportunities 

• Providing a professional and helpful point of contact for customers and colleagues
• Providing customer account statements
• Supporting the sales team with machine build ups for non JCB products i.e. Horsch, Massey Fergusson, KRM and more

CRM Management 

• Accurately recording all activity, notes, and next actions within the dealer CRM system
• Maintaining the Scot Agri used equipment website 
• Carrying out used machine reports and chasing sales team for O/S reports

Operations & Coordination 

• Organising machinery transport movements and updating our IFS (ERP) system
• Processing export paperwork - CMR and sanitation documentation document
• Liaising with the parts and service departments regarding machines ready for delivery 
• Liaising with the sales administration team regarding machine movements 
• Supporting the wider sales team with building machine specifications and researching attachments 
• Planning and organising events e.g. agricultural shows

Yard & Equipment Responsibilities 

• Moving and handling machines in the yard 
• Carrying out machine familiarisation training with customers 
• Learning how to valuate part exchanges 

The ideal candidate will have:

• Personal or work-related experience in agriculture, farming, agricultural machinery, agricultural service, parts, or a related agricultural environment
• Experience in administration, customer support, transport coordination, agricultural parts, service, or another busy office-based role would be helpful
• The ability to prioritise tasks and work well in a busy team
• The ability to build rapport with customers and colleagues 
• A good understanding of the importance of excellent customer service 
• Good working knowledge of Microsoft applications
• Strong attention to detail
• The ability to work on your own initiative
• Flexible, positive, and outgoing approach to work

In return you will receive:

• Competitive salary, reviewed yearly
• Annual bonus
• 30 days annual leave, increasing with length of service up to a total of 35 days
• The option to buy/sell up to 5 days annual leave per year
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee assistance programme - free counselling and legal advice
• Contributory pension scheme
• Life assurance of three times your annual salary
• Employee referral programme
• Free on-site parking